SmallBizGenius Analysis

Obeyclothing receives mixed reviews regarding its online service. While some customers praise the quality of the clothing, others report issues with customer service responsiveness, shipping, and returns, leading to frustration.

Category Breakdown

Scores based on analysis of 5 recent reviews

Customer Service

2.0/10

Reviewers frequently criticize Obeyclothing's customer service for being unresponsive and unhelpful. Customers report difficulty getting assistance with returns, exchanges, and shipping issues, with some stating they received no response at all despite multiple attempts to contact support.

4 reviews mention this

Returns & Exchanges

2.5/10

Several reviewers express frustration with Obeyclothing's return and exchange policies. Customers report unexpected fees for returns, difficulties obtaining return labels, and being forced to repurchase items at higher prices after the sale ended. One customer detailed a lengthy and ultimately unsuccessful attempt to exchange items, highlighting the company's inflexibility and poor communication.

3 reviews mention this

Shipping & Delivery

3.0/10

Shipping and delivery are also points of concern for some reviewers. Customers report delays in delivery and issues with address verification, leading to extended wait times. One reviewer mentioned a two-week delay due to address problems that Obeyclothing did not proactively resolve.

2 reviews mention this

Product Quality

9.0/10

Some reviewers praise the quality and style of Obeyclothing's products. Customers who had positive experiences noted that the items received were as expected and of good quality. One reviewer even stated that Obeyclothing is their favorite brand, despite the higher prices.

2 reviews mention this

Pros & Cons

What Customers Love

High-quality clothing Mentioned 2x
"C’est ma marque préférée. Les prix sont un peu élevés mais les résultats et la qualité des vêtements sont la. Je conseille a tout le monde"
Fast delivery for some customers Mentioned 1x
"Commande passée, reçue 3 jours plus tard, les articles sont conformes, la qualité aussi !"

Common Complaints

Unresponsive and unhelpful customer service Mentioned 4x
"Nul, aucun service client, juste aucune réponse..."
Difficult and costly returns process Mentioned 3x
"Lorsque j'ai cherché à effectuer un échange ou un retour, j'ai été informé qu'une taxe de 12,50 € serait appliquée, ce qui m'a surpris compte tenu du coût initial des articles et de la pratique courante de la concurrence qui propose souvent des retours gratuits."
Shipping delays and address issues Mentioned 2x
"La livraison a pris deux semaines, en raison, semble-t-il, d'un problème d'adresse avec UPS que Obey Clothing n'a pas résolu de manière proactive."
Potential for orders not being fulfilled Mentioned 1x
"Faux site !! Vous serez débité, mais jamais livré ! A fuir."

Common Questions About Obeyclothing

Answers derived from customer review patterns

Is Obeyclothing legit and trustworthy?

Obeyclothing's legitimacy is questionable based on the reviews. While some customers receive their orders and are satisfied with the product quality, others report being charged without receiving their items, raising concerns about the site's reliability. The negative experiences with customer service and returns further contribute to doubts about its trustworthiness. Small business owners should exercise caution and consider alternative vendors with more consistent and positive customer feedback before making a purchase from Obeyclothing.

Based on 4 reviews

Does Obeyclothing have good customer service?

The consensus among reviewers is that Obeyclothing's customer service is poor. Many customers report difficulty getting in touch with support, experiencing long delays in response times, or receiving no response at all. Issues with returns, exchanges, and shipping are often exacerbated by the lack of effective customer service. This makes resolving problems challenging and frustrating for customers, especially small businesses that require prompt and reliable support.

Based on 4 reviews

What is Obeyclothing's return policy like?

Obeyclothing's return policy is perceived negatively by several reviewers. Customers report unexpected fees for returns, which is not a common practice among competitors. Obtaining return labels can also be difficult, and customers may be required to repurchase items at a higher price if the sale has ended. These factors make the return process cumbersome and costly, potentially deterring small business owners from purchasing from Obeyclothing due to the risk of complicated returns.

Based on 3 reviews

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